Automatic text reminders sent to customers around 24 hours before their detail, from your business name. Fewer forgotten bookings, fewer empty slots, no manual messaging.
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Most no-shows aren’t people trying to dodge you; they simply forget. A customer books a valet a fortnight in advance, life gets busy, and the appointment slips their mind entirely. You arrive to a locked gate or an empty driveway, having already turned away other work for that slot. For a mobile detailer, every missed appointment is time and fuel you can’t claw back, and it’s frustrating because a single reminder would usually have prevented it.
Sending those reminders by hand is its own chore. Nobody wants to sit down each evening working out who’s booked tomorrow and typing out texts one by one. DetailBook does it for you automatically. Around 24 hours before each appointment, your customer gets a clear text with everything they need to remember, sent from your business name so it looks professional and lands as something they trust rather than ignore.
Once a booking is in your diary, DetailBook handles the reminder for you. There’s nothing to schedule or remember; the text goes out around a day before the appointment, giving customers time to prepare or rearrange without any input from you.
Each reminder includes the customer’s name, the service booked, the date and time, and the address. There’s no ambiguity and no back-and-forth, so customers know exactly what’s happening and when, and turn up ready for you.
Texts are sent under your business name, not an anonymous number, so customers instantly recognise who it’s from. That builds trust, makes your operation look polished, and means the message actually gets read instead of dismissed as spam.
Alongside SMS, DetailBook can send email reminders, so customers who prefer their inbox get a nudge as well. Two channels working together mean the reminder is far more likely to be seen before the appointment comes around.
A customer books through your DetailBook page and the appointment lands in your diary with their contact details, chosen service, date, time, and address all captured automatically.
DetailBook automatically queues an SMS reminder for around 24 hours before the slot. You don’t lift a finger; the timing is handled the moment the booking is confirmed.
The customer receives a clear text from your business name with all the appointment details, prompting them to be ready or to give you notice if plans change.
Learn more about setting these up in our guide on how to send automatic reminders to customers, or compare plans on the pricing page. Automated reminders are included on the DetailBook Pro plan.
Reminders go out automatically around 24 hours before the appointment. That’s enough time for a customer to prepare, move a car onto the drive, or let you know if something has come up, while still being close enough to the day that the booking is fresh in their mind.
Yes. Reminders are sent from your business name rather than a generic number, so customers recognise straight away that it’s from you. It keeps your communication looking professional and consistent, and it makes the message more likely to be read and acted on.
They can. DetailBook sends automated email reminders alongside SMS, so customers are reminded through both channels. Automated SMS and email reminders are part of the DetailBook Pro plan, and together they give you the best chance of a full, kept diary.
Let DetailBook text and email every customer before their appointment, automatically. Try it free for 14 days — no card required, cancel anytime.
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